What to Expect When You Visit Our Stores
Last Updated 12th April 2021
In line with current easing of government restrictions, all Piccadilly floors with the exception of the Third Floor are now open. Our sites at St Pancras International, The Royal Exchange and Heathrow Terminal 5 are also open once again.
To safeguard everyone we have made changes to the way you shop with us. We ask you to please follow the guidelines below, signage instore and the requests of our team who are there for your safety.
 |
1. Wear a face covering over your nose and mouth. If you are exempt we will politely request that you wear a visor (which we are happy to provide) in its place – this is for the protection of you, other customers and our team who are continuing to be at your service. |
2. Maintain social distance at all times. This includes when queuing and please minimise interaction with displays and counters.
3. Be kind and respectful. Our team will do everything they can to help you, but we will not tolerate abuse or aggressive behaviour towards our staff or other customers.
4. Please visit the store alone, except if you need specific assistance. If you are accompanied by children, please supervise them at all times and follow social distancing guidelines.
Arrival.
You may be required to queue outside. Please wrap up warm.
You can help avoid the queues by arriving outside peak hours. The store is busiest between 3-6pm, and quieter early morning or later in the evening.
Once in.
Please follow the flow management system that we have implemented to enable social distancing. Pay attention to instore signage and follow the guidance of our team who are there to help keep everyone safe.
Please use the stairs located at the front and side of the store, leaving the lifts available for those most in need of them.
Please also be aware of your fellow shoppers both when queuing and moving about the store and maintain social distancing at all times.
When paying, please do not lean on the counters.
Restaurants.
The Fortnum’s Bar & Restaurant at The Royal Exchange and 45 Jermyn St are now both open for outdoor dining. As with all other businesses, we adhere to all government protocols, including:
1. We are supporting NHS Test and Trace, and we will ask all of our guests over the age of 16 to check into our restaurants. This can be done quickly and easily using the NHS COVID-19 app, by scanning our NHS QR code poster; alternatively you can provide us your details at your reception which will be held securely. Please note that we reserve the right to refuse entry to anyone who does no cooperate.
2. We kindly ask that you arrive no earlier than ten minutes before your booking time, as waiting is not allowed.
3. Please wear your mask any time you are not seated.
4. Please observe our flow management system which has been designed to keep us all safe.
The Parlour is also open for takeaway in Piccadilly. Our remaining restaurants and bars will all reopen on 17th May, and bookings are now open.
If you don't feel like visiting us, delivery for local residents within a three-mile radius is available from our Piccadilly Food Halls and 45 Jermyn St. Simply order via the SUPPER app and website. .