Wicker Recycling Service
OUR WICKER RECYCLING SERVICE
FUTURE MATTERS
Ever since we packed off our very first hamper back in the 1700s, re-use has remained core to Fortnum’s.
Our wicker hampers have long been upcycled into a host of ever imaginative homes for shoes, wellies, toys, pets, logs, art supplies… the list goes on. But there’s also the option to recycle your wicker.
Our free home collection service makes recycling quick and easy, and for every wicker returned to us, we will make a contribution to our charity partner, The Felix Project, who save surplus food from the food industry and deliver it to almost 1,000 frontline charities, primary schools and holiday programmes to help feed local communities. Each contribution we make will provide enough food for 30 meals for vulnerable people across London.
How It Works
IMPORTANT! Please return your wicker in the cardboard box it was originally delivered in. Otherwise, you will need to find suitable alternative packaging.
1. For wickers up to and including the following dimensions when packaged: L61cm x W46cm x H46cm, you can arrange your recycling return by visiting the Fortnum’s Royal Mail portal. For any wickers larger than this size, please contact our Customer Services team to arrange a collection.
2. Fill in the details prompted for in the portal.
3. You can choose to have your wicker collected or you can drop it off at your closest drop off point.
4. Click ‘Create your label’.
5. Print your label out and attach it to your packaged up wicker.
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Your Questions Answered
Can any wicker be recycled?
Yes, any wicker that is a maximum size of L61cm x W46cm x H46cm when packaged can be returned and recycled via the Royal Mail service. Any wickers larger than this will need to be returned by contacting our Customer Services team. Click here to discover all the different ways you can get in touch with us.
We also accept special seasonal hampers such as our Wicked Wicker Hamper for recycling.
Do I need to pay to return a wicker?
No! Royal Mail will collect your wicker hamper, free of charge, and return it to us for recycling.
Can I only recycle new wickers?
All Fortnum’s wicker hampers, young and old, can be returned to us for recycling. Your hamper must be boxed in the original packaging it was delivered in or a suitable alternative cardboard box so the returns label can be applied.
Can I still return a wicker to the Piccadilly store for recycling?
No, our in store returns service has closed. Please use our free Royal Mail home collection.
Where can I learn more about The Felix Project?
Fortnum’s has proudly supported The Felix Project since 2016, when the charity first started. Visit their website to find out their story and the invaluable work they do.
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