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We’re happy to announce that we can deliver selected items to some European countries once again

Delivery Information & Charges

We are pleased to announce that we are now able to deliver to Northern Ireland once again.

Due to further regulatory changes around deliveries to the EU, we have temporarily paused all shipping to the EU and European countries delivered through the EU.

 

Please note that we are currently experiencing a higher volume of emails than usual and our current response times are taking longer than expected. We will aim to respond to your enquiry as quickly as we can.

We're happy to announce that we are able to deliver selected items to some European countries once again. Find out which countries we can deliver to below.


 

Last Order Dates for Father's Day

DELIVERY SERVICE DATE & TIME
Standard 15th June, 6pm for delivery by 18th June
Named Day 16th June, 6pm for delivery by 18th June
Next Working Day 17th June, 6pm for delivery by 18th June
Saturday 18th June, 6pm for delivery by 19th June
Sunday 19th June, 2pm for delivery by 20th June
Sunday (ROW) 10th June, 6pm for delivery by 20th June

 

Delivery Charges

DELIVERY SERVICE DURATION PRICE
Standard 3-5 working days £5.95
Named Day Mon to Sun £7.95
Next Working Day Mon to Fri £9.95
Fresh Picnic Delivery, M25 Named Day Mon to Fri £12.00
Fresh Picnic Delivery, M25 Next Day Mon to Fri £15.00
International 6-10 working days See below
Click & Collect Mon-Sun Free
Ship to Shop Mon-Sun £5.95

 

UK Delivery

Excluding Channel Islands & Isle of Man

We are pleased to announce that we are now able to deliver to Northern Ireland once again.

 

UK STANDARD DELIVERY - 5 WORKING DAYS

Deliveries are made Monday to Friday. Standard delivery takes up to 5 working days. Non perishable products including hampers and gifts boxes: £5.95 per delivery address.

Orders sent to the following postcodes can only be dispatched on a standard delivery: AB31, AB33 to AB56, FK17 to FK21, HS1 to HS9, IV1 to IV56, IV63, KA27, KA28, KW1 to KW3, KW5 to KW17, PA2, PA20 to PA49, PA60 to PA78, PH15 to PH26, PH30 to PH44, PH49, PH50, TR21 to TR25, ZE1 to ZE3

NAMED DAY DELIVERY - AVAILABLE MON TO SUN

Deliveries are made Monday to Sunday with 48 hours notice but are subject to availability - Named Day delivery slots are limited and any date may become fully booked without notice. All products including hampers and gift boxes: £7.95, per delivery address.

Owing to difficulties guaranteeing delivery on time, Named Day Delivery is not available for deliveries to Highland and Island addresses.

Due to the high number of orders we are currently packing, Named Day delivery is currently subject to availability, so please make sure to check the next available date selected during checkout.

NEXT WORKING DAY DELIVERY - AVAILABLE MON TO FRI

Deliveries are made Monday to Friday but are subject to availability - Next Working Day delivery slots are limited and any date may become fully booked without notice. Orders must be placed by 6pm on weekdays and 2pm on weekends. Delivery to Northern Ireland is temporarily unavailable. All products including hampers and gift boxes: £9.95 per delivery address.


Due to the high number of orders we are currently packing, Next Working Day delivery is currently subject to availability, so please make sure to check the next available 
date displayed during checkout.

 

TRACKING YOUR ORDER

As soon as your order has been dispatched you will receive confirmation with tracking information. We also would strongly recommend you download the DPD app from the App Store or Google Play, as it is brilliant at keeping you informed as to the whereabouts of your order and your delivery driver, and allows you lots more control over the receipt of your goods.

DPD have created a helpful video about exactly what happens after you click ‘order’, which you can watch here.

You will also receive a notification on the evening prior to the day of delivery.

 

Special Delivery Arrangements

ORDERS INCLUDING FRESH FOOD

We are pleased to offer our fresh food range expertly packed and delivered to addresses within the M25.

Deliveries of fresh food are available from Monday to Sunday but are subject to availability. You can choose Named Day delivery or Next Working Day delivery as detailed above. Slots are limited and any date may become fully booked without notice.

Unfortunately, our fresh picnics are not available for Next Day Delivery. Delivery is available before 12pm 7 days a week. A member of our Customer Service Team will contact you to confirm a suitable delivery slot. Please order by 3pm to ensure 48 hour delivery.

Some of our food may be sent to you directly from our Piccadilly Food Halls and very occasionally we may find it best to send your order in more than one delivery. This is simply to ensure that your food reaches you in peak condition – there is no extra charge.

Please note we require 2 working days’ notice to amend or cancel fresh food orders.

DELIVERIES TO BFPO ADDRESSES (BFPO)

Deliveries to BFPO addresses are free, unless otherwise specified.

Please note that parcels sent to Operation Telic and Herrick have a 2kg limit.

Please call us on +44 (0)20 7734 8040 to place an order, or email customer.services@fortnumandmason.co.uk with any queries. Our customer advisors will be happy to help you.


 

International Delivery

CONTINENT
COUNTRY
DELIVERY TIME
PRICE
CONTINENT
European Union and countries delivered through the EU
COUNTRY
We have temporarily paused all shipping to the following EU countries and European countries delivered through the EU:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Isle of Man, Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Liechtenstein, San Marino, Vatican City.
DELIVERY TIME
6 working days
PRICE
£19.50
CONTINENT
Rest of Europe
COUNTRY
There are no limitations shipping to these European countries:

Channel Islands, Norway, Switzerland, Andorra, Monaco.
DELIVERY TIME
6 working days
PRICE
£15
CONTINENT
North America
COUNTRY
Canada & United States of America.
DELIVERY TIME
5 working days
PRICE
£25
CONTINENT
Caribbean & South America
COUNTRY
Antigua and Barbuda**, Bahamas, Barbados, Belize, Bolivia, Costa Rica, Dominica, Dominican Republic, Ecuador, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Nicaragua, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Uruguay, Venezuela**, Bolivarian Republic of.
DELIVERY TIME
6 working days
PRICE
£40
CONTINENT
Asia
COUNTRY
Afghanistan**, Bahrain, Bhutan, Brunei, Cambodia, China, Indonesia, Islamic Republic of, Iraq, Japan, Jordan, Kazakhstan, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Malaysia, Maldives, Nepal, Myanmar, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, United Arab Emirates, Uzbekistan**, Vietnam and Yemen.
DELIVERY TIME
6 working days
PRICE
£40
CONTINENT
Africa
COUNTRY
Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Guinea, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius**, Morocco, Mozambique, Namibia, Niger, Nigeria, Sao Tome and Principe**, Senegal, Seychelles**, Sierra Leone, Swaziland, Tanzania, Togo, Tunisia, Uganda and Zambia.
DELIVERY TIME
6 working days
PRICE
£40
CONTINENT
Oceania
COUNTRY
Australia, Fiji, Kiribati, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu and Vanuatu.
DELIVERY TIME
6 working days
PRICE
£40
Exceptions
COUNTRY
We are working to re-enable the service as quickly as we can to the following countries:

Georgia, Greenland**, Iceland, Kosovo, North Macedonia, Moldova, Montenegro
DELIVERY TIME
6 working days
PRICE
£40

CUSTOMS

International deliveries may be subject to import duties, taxes and fees*. For orders placed on our website, we make every effort to include the applicable duty and tax, however there may be additional local duties and taxes that are out of Fortnum’s control that you may need to pay in order to receive the goods.

For items to be exported, the carriage charge covers packaging and delivery only.

*Delivery to US – Order up to $800 Fortnum’s gifts without incurring additional duty costs.

DELIVERY RESTRICTIONS

Please see product descriptions to find out if an item can be delivered internationally. Exclusions apply to alcohol, electrical items and items of a perishable nature. Specific exclusions can also apply to individual items dependent on the country of export. Again, please find out more information in the product’s description.

For International delivery of 5 or more hampers, please contact our Concierge team on +44 (0)20 7973 5602.

DELIVERY TIMES

Customs may inspect goods prior to delivery, which may cause delays. Please provide a valid recipient telephone number to avoid any further delays. This number may be required by local customs and delivery agents.

**COVID-19 DELIVERY RESTRICTIONS

Due to the impact of the coronavirus outbreak, delivery to the following regions is currently suspended:

All regions in Antigua, Greenland, Uzbekistan, Afghanistan, Venezuela, Mauritius, Seychelles and Sao Tome and Principe.

Please be aware that we are continuously monitoring the situation and doing everything we can to ensure parcels make their way as quickly and safely as possible. Further updates will be provided as soon as they are available.

WORLDWIDE STOCKISTS

As well as delivering internationally, we have many worldwide stockists – find our list here.


 

Click & Collect

Save time and effort with our Click & Collect service, which allows you to order your gifts online and collect them from our stores. 

 

With our Ship to Shop service, you can enjoy Next Day Delivery to a convenient pick-up location near you for the same price as Standard Delivery to your home. Available at thousands of locations across the UK.

COLLECTION POINT OPENING HOURS
Piccadilly, Customer Collection Desk, Lower Ground Floor. Monday to Saturday 10am to 6pm, Sunday 12pm to 6pm
St Pancras International Monday to Sunday 12pm to 7pm
The Royal Exchange Monday to Friday 12pm to 6pm
Ship to Shop, at thousands of location around the UK Days and times vary

WHAT YOU NEED WHEN YOU COME TO COLLECT YOUR ORDER

Please bring with you a copy of your order confirmation and your photo ID, such as a passport or driving licence.

Any orders overdue by more than 4 days will be put back to stock and we will contact you to arrange a refund of your order.

Please note, orders that contain fresh items must be collected on the specified collection date in order to ensure items are in peak condition. We are unable to refund fresh items that are out of date as a result of late collection.

If you have any queries about your order or the collection, please call us on +44 (0)20 7734 8040 or email customer.services@fortnumandmason.co.uk. Our customer advisors will be happy to help you.

SHIP TO SHOP (UK ONLY)

Shop online at fortnumandmason.com and have your purchases delivered to a convenient pick-up location near you for the same price as UK Standard Delivery to your home. Available at thousands of locations across the UK, to collect your order please bring a copy of your order confirmation and a form of photo ID, like your passport or driving license, featuring your current postal address. Any orders not collected within 7 days will be returned to Fortnum’s and your order will be refunded. Please note that Ship to Shop is not available on fresh items.


 

Multiple Address

HOW TO

To send your deliveries to multiple addresses, simply select 'send to multiple addresses' at the checkout and follow the instructions, we'll take care of the rest.


 

Returns

It is the policy of Fortnum & Mason to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please and wish to return your purchase, please email Customer Services at customer.services@fortnumandmason.co.uk or call on +44 (0)20 7734 8040 with the order number quoted on the delivery note.

You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. Alternatively, the goods can be returned to our store at: 181 Piccadilly, London W1A 1ER.

When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued within 14 days. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us.

Fortnum & Mason, accept returns of all items except:

  • Perishable goods and other items likely to expire rapidly, this includes all flowers, fresh food, some alcohol and beverages, and hampers and gift boxes containing such items
  • Jewellery for pierced ears
  • Sealed items where the seal or cellophane has been broken
  • Personalised or bespoke items

Your statutory rights are not affected.

ITEMS DAMAGED IN TRANSIT

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

DEFECTIVE ITEMS

You have the right to return a faulty item within 30 days along with proof of purchase.

INCORRECT ITEMS

If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 30 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

NEED TO CONTACT US?

If you have an issue with your delivery or an urgent query about your order, you can contact us here or on +44 (0)20 7734 8040 between 10am-6pm. Our customer services team will be happy to help you.