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Delivery Information & Charges


 

Delivery Charges

DELIVERY SERVICE DURATION PRICE
Standard 3-5 working days £5.95
Named Day Mon to Sun £7.95
Next Day Mon to Fri £9.95
Fresh Picnic Delivery, M25 Named Day Mon to Fri £12.00
Fresh Picnic Delivery, M25 Next Day Mon to Fri £15.00
International 6-10 working days See below
Click & Collect Mon-Sun Free
Ship to Shop Mon-Sun £5.95

 

UK Delivery

UK STANDARD DELIVERY - 5 WORKING DAYS

Deliveries made Monday to Friday. Standard delivery up to 5 working days. (3 working days up to and including your chosen date.). Non perishable products including hampers and gifts boxes: £5.95 per delivery address.

NAMED DAY DELIVERY - AVAILABLE MON TO FRI

Deliveries made Monday to Sunday, subject to availability, 48 hours notice required. Northern Ireland Named Day Delivery available Monday to Saturday. All products including hampers and gift boxes: £7.95, per delivery address.

Owing to difficulties guaranteeing delivery on time, Named Day Delivery is not available for deliveries to Highland and Island addresses.

Due to the high number of orders we are currently packing, Named Day Delivery is currently subject to availability, so please make sure to check the next available date during checkout.

NEXT DAY DELIVERY - AVAILABLE MON TO FRI

Deliveries made Monday to Friday, subject to availability. Orders must be placed by 6pm. Northern Ireland Next Day Delivery available Tuesday to Friday. All products including hampers and gift boxes: £9.95 per delivery address.

Owing to difficulties guaranteeing delivery on time, Next Day Delivery is not available for deliveries to Highland and Island addresses.

 

TRACKING YOUR ORDER

As soon as your order has been dispatched you will receive confirmation with tracking information. We also would strongly recommend you download the DPD app from the App Store or Google Play, as it is brilliant at keeping you informed as to the whereabouts of your order and your delivery driver, and allows you lots more control over the receipt of your goods.

You will also receive a notification on the evening prior to the day of delivery.

 

Special Delivery Arrangements

ORDERS INCLUDING FRESH FOOD

To ensure that your food reaches you in perfect condition, we are pleased to offer our fresh food range expertly packed and delivered on our named day delivery service.

Please note that as some of our food may be sent to you directly from our famous food halls in Piccadilly, very occasionally we may find it best to send your order in more than one delivery. This is simply to ensure that your food reaches you in peak condition – and there is no extra charge.

Please note we require 2 working days notice to amend/cancel fresh food orders.

DELIVERIES TO BFPO ADDRESSES (BFPO)

Deliveries to BFPO addresses are free, unless otherwise specified.

Please note that parcels sent to Operation Telic and Herrick have a 2kg limit.

Please call us on +44 (0)20 7734 8040 to place an order, or email customer.services@fortnumandmason.co.uk with any queries. Our customer advisors will be happy to help you.


 

International Delivery

CONTINENT COUNTRY DELIVERY TIME PRICE
Europe

Albania, Andorra, Armenia, Austria**, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France**, Germany, Greece, Hungary, Ireland, Italy**, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of, Monaco, Netherlands, Norway**, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Channel Islands.

 6 working days £15
North America

Canada & United States of America.

 5 working days £25

Caribbean & South America

Antigua and Barbuda**, Bahamas, Barbados, Belize, Bolivia, Costa Rica, Dominica, Dominican Republic, Ecuador, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Nicaragua, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Uruguay, & Venezuela**, Bolivarian Republic of.

6 working days  £40
Asia

Afghanistan**, Bahrain, Bhutan, Brunei, Cambodia, China, Indonesia, Islamic Republic of, Iraq, Japan, Jordan, Kazakhstan, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Malaysia, Maldives, Nepal, Myanmar, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, United Arab Emirates, Uzbekistan**, Vietnam & Yemen.

 6 working days £40
Africa Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Guinea, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius**, Morocco, Mozambique, Namibia, Niger, Nigeria, Sao Tome and Principe**, Senegal, Seychelles**, Sierra Leone, Swaziland, Tanzania, Togo, Tunisia, Uganda & Zambia.  6 working days £40
Oceania Australia, Fiji, Kiribati, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu & Vanuatu.  6 working days £40
Exceptions Georgia, Greenland**, Iceland, Kosovo, Macedonia, Moldova, Montenegro & Serbia.  6 working days £40

CUSTOMS

International deliveries may be subject to customs charges*. For items to be exported, the carriage charge covers packaging and delivery only. For further details regarding taxes and customs duties, our tax and duties calculator is available in the checkout.

*Delivery to US – Order up to $800 Fortnum’s gifts without incurring additional duty costs.

DELIVERY RESTRICTIONS

Please see product descriptions to find out if an item can be delivered internationally. Exclusions apply to alcohol, electrical items and items of a perishable nature. Specific exclusions can also apply to individual items dependent on the country of export. Again, please find out more information in the product’s description.

For International delivery of 5 or more hampers, please contact our Concierge team on +44 (0)20 7973 5602.

DELIVERY TIMES

Customs may inspect goods prior to delivery, which may cause delays. Please provide a valid recipient telephone number to avoid any further delays. This number may be required by local customs and delivery agents.

**COVID-19 DELIVERY RESTRICTIONS

Due to the impact of the coronavirus outbreak, delivery to the following regions is currently suspended: Italy - Ariano Irpino 83031, Polla 84035, Sala Consilina 84036, Atena Lucana 84030, Caggiano 84030, Auletta 84031, Medicina 40050, San Lucido 87038, Fondi 04022, Salemi 91018, Villafrati 90030, Agira 94011, Troina 94018, Montebello Ionico 89064, Rogliano 87054, Santo Stefano di Rogliano 87056, Cutro 88842, Fabrizia 89823, Melito Porto Salvo 89063, Chiaravalle centrale 88064, Cenadi 88067, Torre di ruggiero 88060, Vallefiorita 88050, Soverato 88068, Nerola 00017.

Austria - 5611 Grossarl, 5612 Huettschlag, 5630 Bad Hofgastein, 5632 Dorfgastein, 5640 & 5645 Bad Gastein, 6450 Soelden, 6452 Hochsoelden, 6456 Obergurgl, Hochgurgl, 6458 Vent, 6553 See, Paznaun, 6555 Kappl, 6561 Ischgl, 6562 Mathon, 6563 Galtuer, 6580 St. Anton am Arlberg, St. Christoph, 6762 Stuben, 6763 Zuers, 6764 Lech, 6767 Warth, 6888 Schroecken, 8972 Ramsauam Dachstein, 9844 Heiliigenblut, 5542 Flachau, 6710 Nenzig.

France - 17111 Loix, 17580 Le Bois-Plage-En-Ré, 17590 Ars-En-Ré, 17590 Saint-Clément-Des-Baleines, 17630 La Flotte, 17670 La Couarde-Sur-Mer, 17740 Sainte- Marie-De-Ré, 17880 Les Portes-En-Ré, 17940 Rivedoux-Plage, 20111 Calcatoggio / Casaglione, 20112 Zoza / Altagene / Mela, 20115 Piana, 20116 Zerubia/Aullene, 20121 Salice/Arbori/Pastriciolla, 20122 Quenza, 20124 Zonza, 20125 Orto/Soccia, 20126 Evisa/Cristinacce, 20127 Serra Scopamene, 20132 Zicavo, 20134 Tasso/Palneca/Ciamanacce, 20139 Lopigna, 20140 Olivese, 20141 Marignana, 20142 Quasquara, 20143 Fozzano/Figaniella, 20147 Serriera/Osani, 20148 Cozzano, 20150 Ota, 20151 Arro/Ambiegna, 20152 Sorbolano, 20157 Frassetto, 20160 Vico/Murzo/Coggia/Renno, 20164 Cargiaca, 20165 Tallano, 20168 Corrano, 20170 Levie, 20171 Monaccia, 20173 Zevaco.

Norway - 2448-2584, 7295-7387 and 8003-9990.

All regions in Antigua, Greenland, Uzbekistan, Afghanistan, Venezuela, Mauritius, Seychelles and Sao Tome and Principe.

Please be aware that we are continuously monitoring the situation and doing everything we can to ensure parcels make their way as quickly and safely as possible. Further updates will be provided as soon as they are available.

WORLDWIDE STOCKISTS

As well as delivering internationally, we have many worldwide stockists – find our list here.


 

Click & Collect

Save time and effort with our Click & Collect service, which allows you to order your gifts online and collect them from our Piccadilly, St Pancras International, and Royal Exchange stores in London.

With our Ship to Shop service, you can enjoy Next Day Delivery to a convenient pick-up location near you for the same price as Standard Delivery to your home. Available at thousands of locations across the UK.

COLLECTION POINT COLLECTION POINT OPENING HOURS
Piccadilly, Customer Collection Desk, Lower Ground Floor.

Monday to Saturday 12 noon to 7pm

Sunday 12 noon to 6pm 

St Pancras International Monday to Sunday 12 noon to 6pm.
The Royal Exchange Monday to Friday 12 noon to 6pm.
Ship to Shop, at thousands of location around the UK Days and times vary

WHAT YOU NEED WHEN YOU COME TO COLLECT YOUR ORDER

Please bring with you a copy of your order confirmation and your photo ID, such as a passport or driving licence.

Any orders overdue by more than 4 days will be put back to stock and we will contact you to arrange a refund of your order.

Please note, orders that contain fresh items must be collected on the specified collection date in order to ensure items are in peak condition. We are unable to refund fresh items that are out of date as a result of late collection.

If you have any queries about your order or the collection, please call us on +44 (0)20 7734 8040 or email customer.services@fortnumandmason.co.uk. Our customer advisors will be happy to help you.

SHIP TO SHOP (UK ONLY)

Shop online at fortnumandmason.com and have your purchases delivered to a convenient pick-up location near you for the same price as UK Standard Delivery to your home. Available at thousands of locations across the UK, to collect your order please bring a copy of your order confirmation and a form of photo ID, like your passport or driving license, featuring your current postal address. Any orders not collected within 7 days will be returned to Fortnum’s and your order will be refunded. Please note that Ship to Shop is not available on fresh items.


 

Multiple Address

HOW TO

To send your deliveries to multiple addresses, simply select 'send to multiple addresses' at the checkout and follow the instructions, we'll take care of the rest.


 

Returns

It is the policy of Fortnum & Mason to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 28 days along with your receipt for an exchange or refund, by the original method of payment. To this end, it is our policy that we do not exchange or refund personalised items, special orders, food, alcohol, and beverage items or items worn on the body including perfume, toiletries, jewellery and lingerie, except where the item is faulty. Items must be returned in their original packaging and must be complete, including electrical accessories and manuals where applicable. If a manufacturing fault occurs with your product we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions.

Please see individual products for details. Your statutory rights will not be affected.

ITEMS DAMAGED IN TRANSIT

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

DEFECTIVE ITEMS

You have the right to return a faulty item within 28 days along with proof of purchase.

INCORRECT ITEMS

If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

NEED TO CONTACT US?

If you have an issue with your delivery or an urgent query about your order, you can contact us here or on +44 (0)20 7734 8040 between 10am-6pm. Our customer services team will be happy to help you.