We're All In This Together. But Physically Very Far Apart
Updated Thursday 21st May 2020
The health and wellbeing of our customers, staff and the wider community is our utmost priority.
In line with the government’s most recent guidance, the Ground and Lower Ground Food Halls and First Floor of our Piccadilly store are now open. The remaining floors and restaurants are closed until further notice.
Our St Pancras International store is now open, although the bar and restaurant remain closed.
All of our other London stores and restaurants remain closed until further notice.
When can I visit you in Piccadilly and St Pancras?
In Piccadilly, we are operating at the reduced opening hours of 11am-7pm Monday – Saturday and 12 noon-6pm on Sundays.
Our St Pancras store is open 9am-6pm Mon-Sun.
What safety measures have you put in place to protect your staff and customers?
To help make shopping with us as safe as possible, we ask that visitors kindly respect some of the measures we have put in place to ensure this. These include the implementation of social distancing protocols throughout the store, one-way circulation routes on our stairways, till safety screens and the provision of hand sanitiser.
We also ask all visitors to be patient and considerate of others.
Can I still order with you online?
Yes, and we are delivering both domestically and globally. Order within the UK and we can deliver to you in the same week, and for international orders in 5-6 working days.Will my delivery be impacted?
Delivery times may be impacted in certain regions over the coming weeks, and we thank for your understanding.
As we're packing a higher number of orders than usual at the moment, we're temporarily unable to amend orders after they have been made.
You can see all the latest delivery information here
How can I track my order?
As soon as your order has been dispatched you will receive confirmation with tracking information. We also would strongly recommend you download the DPD app from the App Store or Google Play, as it is brilliant at keeping you informed as to the whereabouts of your order and your delivery driver, and allows you lots more control over the receipt of your goods.
You will also receive a notification on the evening prior to the day of delivery.
As a brand built on the founding principle of delivering pleasure to anyone who visits us, we hope that we can still bring people a little joy during this time. We wish you and your loved ones well, and we look forward to welcoming you back through our doors soon.