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As a family run business that’s been around for over 300 years, we are always looking for new and inventive ways to conduct our business in a way that is sustainable for all of us over the next 300.

Latest News

Take a look at our stories about just some of the ways we’re constantly changing to operate sustainably.

Our Four Pillars

We have four sustainability and social responsibility pillars: People, Product, Packaging and Planet. These drive our commitment to doing more things more often to create long-lasting change, with the help of our suppliers, employees and customers.



When all’s said and done, our success comes down to the magic of our people. Without their diversity, talent and support, we simply wouldn’t be where we are today. It is these areas which will underpin our sustainability and legacy for innovation and creativity in the future.


Inclusion & Diversity

Fortnum’s is proud to have an incredibly diverse workforce. We believe in attracting the broadest range of talent and in embracing individuality, and our ambition is to cultivate and enable a culture of respect – where people are empowered to succeed, difference is valued and everyone can be themselves. We have listened to our teams and there is more we can do to drive an inclusive culture and to celebrate the diversity of our teams with a focus on multiculturalism. Read more about the actions we have committed to, here.

Talent of Tomorrow

Each year, a number of fresh thinking people successfully graduate from our thriving apprenticeship programme, which gives them the opportunity to learn and improve their skills whilst working in roles at Fortnum’s. Launched in 2016, it has doubled in size each year, and last year we welcomed a total of 17 apprentice graduates along with 21 new entrants on their way. The programme now embraces an ever-growing list of disciplines, providing numerous routes for people to fuel their careers.

Recognition & Celebration

Every quarter we recognise those who have excelled in living our values with the Fortnum’s Values Awards. And in June 2019, to celebrate individual achievements on an even greater level, we launched the Exceptional People Awards, for endeavours in exceptional service, outstanding contribution, and pioneering and positive change.



At Fortnum’s we make and select the best possible products, and work hard to ensure that they are socially and ethically sourced. That’s a principle we honour across our entire business, from food to home. We champion artisan products, seek out the finest materials and ingredients, and strive for sustainable production and quality at every turn.


Goodbye Palm-Oil

Since the end of 2019 we no longer manufacture any food products containing sustainable palm-oil under our brand – and, naturally, the taste is still delicious.

GM Free-Food

Since 2002 our own-label food has been free from genetically modified ingredients, and we monitor all our suppliers to ensure this is maintained.

Supporting Craft

From the shores of Truro in Cornwall to Taynuilt in the depths of Scotland, we work with numerous British suppliers, who practice traditional and artisan methods of craft and production, celebrating the skills that have been honoured over many years.



Ever since we packed off our very first hamper back in the 1700s, re-use has remained at the core of Fortnum’s principles. We continue to challenge ourselves to rethink areas of our business where the packaging could work harder and smarter to reduce the impact on the environment.


We encourage our customers to recycle. For a comprehensive, jargon-free, practical guide on how you can recycle more and where you can recycle your waste, please visit


Plastic-Free Teabags

We’re happy to say that as of this year, all of our teabags are plastic-free and completely compostable, while the tea itself acts as a great nitrogen-rich soil fertiliser after you’ve finished your cup. And next up, we’re working hard to eliminate plastic from our packaging too, with trials of compostable alternatives already underway.

Phasing Out Single-Use Plastic

We’ve removed 140 tonnes of single-use plastic from our stores and products, each and every year, forever. Over the coming months we will replace our Food Hall bags with chlorine-free paper ones, whilst plastic-free gift bags, boxes and ribbons aren’t far behind.

Recyclable Packaging

Currently 76% of our packaging is recyclable. We are increasing the recycled content in all our packaging, so that on average 50% of it will be recycled. All of our delivery box outers, made in Suffolk, contains 66% recycled content, while for a number of key products the packaging will soon be made with 100% recycled content.



Decreasing our reliance on the planet’s resources has never been more critical. That’s why we’re putting our waste to good use, increasing our recycling facilities, and making every effort to help clean up the impact we make on the environment.


Pollution Reduction

Last year, we worked hard to make our operating systems more efficient, and have reduced our carbon output annually by more than 120 tonnes as a result. And with a real need to improve the quality of the air that we breathe in London, we're thinking more locally too. In 2018, we installed 200 square meters of moss and wild flower panels on the roof, to improve air quality and carbon removal around our Piccadilly store.

A Positive Use for Food Waste

We’ve been very proud to support The Felix Project since 2016. The London-based charity saves high-quality food that cannot be sold and delivers it to charities that cook hot meals and prepare food parcels for vulnerable Londoners. Every day, food from our stores and restaurants that would otherwise go to waste is donated to help towards the goal of creating four million meals a year. A few thousand miles away in K11 MUSEA, we’ve been doing the same with Feeding Hong Kong, to support families in need.

Supporting Our Pollinators

Our famous bee hives have been on our roof in Piccadilly for the last decade. In recognition of both the importance of biodiversity and the need to protect our beloved bee population in the UK, we’ve since extended our hive network to other locations across London, including Somerset House, St. Pancras Station, Hoxton Docks, Bermondsey – and most recently The Royal Albert Hall.

Recent Innovations

Our green fingers have been busy. Here are a few of the latest things we’ve made to inspire and delight.


William Fortnum and Hugh Mason began their business in 1707 by recycling half-burned candles from Queen Anne's palace. In the same spirit, our customers have been reusing and reimagining our beautiful packaging ever since, whether it’s biscuit tins to paintbrush holders or tea caddies to plant pots. Simply put, our packaging is designed to live on.