Delivery Information and Charges

Delivery Services and Charges

If you have any queries about your order or the collection, please call us on +44 (0)20 7734 8040 or email customer.services@fortnumandmason.co.uk. Our customer advisors will be happy to help you.

Mainland UK Deliveries

CLICK AND COLLECT

Save time and effort with our Click & Collect service, which allows you to order your gifts online and collect them from our Piccadilly, St Pancras, and Royal Exchange stores.

Orders placed for collection from our Piccadilly store can be collected from the Collection point on the Lower Ground Floor at 181 Piccadilly, London W1A 1ER.

Orders placed for collection from St Pancras International will be ready for collection from our store at St Pancras Station, Euston Road, N1C 4QL.

Orders placed for collection from our Royal Exchange store can be collected from 4-7 The Courtyard, The Royal Exchange, London EC3V 3LR.

Collection point opening hours at Piccadilly are: Monday to Saturday 10am-10pm, Sunday 11.30am-6pm.

Collection point opening hours at St Pancras are: Monday to Sunday 12noon-8pm.

Collection point opening hours at The Royal Exchange are: Monday to Saturday 12noon-8pm.

Your order will be available from 12noon on the date of collection. Please bring with you a copy of your order confirmation and your photo ID, such as a passport or driving licence.

Please note, orders that contain fresh items must be collected on the specified collection date in order to ensure items are in peak condition. We are unable to refund fresh items that are out of date as a result of late collection.

Customers have 4 days from selected day to collect their order before items are put back into stock. Any orders overdue by more than 4 days will be put back to stock and we will contact you to arrange a refund of your order.

If you have any queries about your order or the collection, please call us on +44 (0)20 7734 8040 or email customer.services@fortnumandmason.co.uk. Our customer advisors will be happy to help you.

SHIP TO SHOP (UK Only)

Shop online at fortnumandmason.com and have your purchases delivered to a convenient pick-up location near you for the same price as UK Standard Delivery to your home. Available at thousands of locations across the UK, to collect your order please bring a copy of your order confirmation and a form of photo ID, like your passport or driving license, featuring your current postal address. Any orders not collected within 7 days will be returned to Fortnum's and your order will be refunded. *Ship to Shop is not available on fresh items

UK STANDARD DELIVERY

3-5 working days

Deliveries made Monday to Friday. Standard delivery for in stock items within 3-5 working days. (3 working days up to and including your chosen date.)

Non perishable products including hampers and gifts boxes: £5.95 per delivery address.

Please note that Fortnum & Mason offered free UK standard delivery on orders placed on Thursday 12th December 2019 only. Note fresh and perishable items were excluded from this promotion per our standard terms and conditions.

NAMED DAY DELIVERY

Deliveries made Monday to Sunday, subject to availability, 48 hours notice required.

Northern Ireland Named Day Delivery available Monday to Saturday.

All products including hampers and gift boxes: £7.95, per delivery address.

Owing to difficulties guaranteeing delivery on time, Named Day Delivery is not available for deliveries to Highland and Island addresses.

NEXT DAY DELIVERY

Available Mon to Sun

Deliveries made Monday to Sunday, subject to availability. Orders must be placed by 6pm Monday to Friday and by 2pm Saturday and Sunday for delivery the following day.

Northern Ireland Next Day Delivery available Tuesday to Saturday.

All products including hampers and gift boxes:£9.95 per delivery address.

Owing to difficulties guaranteeing delivery on time, Next Day Delivery is not available for deliveries to Highland and Island addresses.

Multiple Address Delivery Arrangements

Special Delivery Arrangements

FORTNUM'S - YOUR LOCAL DELIVERY SERVICE

Our electric van, beautifully dressed in our eau de nil livery, is nipping around the neighbourhood even as we speak, delivering fresh food, five-star sandwiches, business lunches and other daily essentials right to your doorstep. It can cover a number of London postcodes, from NW8 to SW8 and W10 to SE1 – which means that Fortnum’s superb service can now be enjoyed by quite a lot of people.

So if you have a sudden need for a freshly made Fortnum’s salad, a working lunch for 10, a last-minute leaving gift or a case of chilled champagne – rather popular on a Friday, we find – just pick up the phone and we’ll send someone round post-haste.

ORDERS INCLUDING FRESH FOOD

To ensure that your food reaches you in perfect condition, we are pleased to offer our fresh food range expertly packed and delivered on our named day delivery service.

Please note that as some of our food may be sent to you directly from our famous food halls in Piccadilly, very occasionally we may find it best to send your order in more than one delivery. This is simply to ensure that your food reaches you in peak condition – and there is no extra charge.

Please note we require 2 working days notice to amend/cancel fresh food orders.

If the recipient is not home then deliveries containing fresh items may be left without signature in a safe location, due to the perishable nature of the goods.

FRESH FLOWER DELIVERIES

Fresh flowers can be delivered Tuesday-Saturday, and orders close each day at 3pm.

Please note, no signature is required on delivery; if you are away from your chosen delivery address at the time of delivery, your flowers will be left in a appropriately safe and dry location on the property.

Deliveries to BFPO Addresses (BFPO)

Deliveries to BFPO addresses are free, unless otherwise specified.

Please note that parcels sent to Operation Telic and Herrick have a 2kg limit.

Please call us on +44 (0)20 7734 8040 to place an order, or email customer.services@fortnumandmason.co.uk with any queries. Our customer advisors will be happy to help you.

International delivery

For detailed information regarding our international delivery options, please click here

PRODUCT INFORMATION

In the event that any item is unavailable, Fortnum & Mason reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. The hampers and gift boxes photographed contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are not included in the hampers unless otherwise stated in the hamper listing.

All items shown are subject to availability

Some of the items available for purchase contain intoxicating liquor. By placing an order for an alcoholic product, you confirm that you are aged 18 or over.

For our full Terms & Conditions, please refer to Terms & Conditions.