Click and Collect

Customer Collection Point, Piccadilly Store

Available Monday to Saturday 10am to 10pm, Sunday 11:30am to 6pm.

Customer Collection Point, St Pancras International

Available Monday to Sunday 12noon to 8pm

Customer Collection Point, The Royal Exchange

Monday to Saturday 12noon to 8pm

Ship to Shop, Thousands of location around the UK

Days and times vary

Please bring your order confirmation and your photo ID

Please note: items which remain uncollected more than four days beyond your specified collection date are liable to be returned to stock.

Save time and effort with our Click & Collect service, which allows you to order your gifts online and collect them from our Piccadilly, St Pancras International, and Royal Exchange stores in London.

With our Ship to Shop service, you can enjoy Next Day Delivery to a convenient pick-up location near you for the same price as Standard Delivery to your home. Available at thousands of locations across the UK.

Where should you go to collect your order?

If you select Piccadilly, your order will be waiting to be collected from our dedicated Customer Collection point on the Lower Ground Floor at 181 Piccadilly, London W1A 1ER.

Collection point opening hours are: Monday to Saturday 10am to 9pm, Sunday 11.30am to 6pm (your order will be available from 12noon on the date of collection).

If you select St Pancras, your order will be waiting to be collected from our store at St Pancras International.

Collection point opening hours are Monday to Sunday 12noon to 8pm.



If you select Royal Exchange, your order will be waiting to be collected from our store.

Collection point opening hours are Monday to Saturday 12noon to 8pm.

Please bring with you a copy of your order confirmation and your photo ID, such as a passport or driving licence.

Any orders overdue by more than 4 days will be put back to stock and we will contact you to arrange a refund of your order.

Please note, orders that contain fresh items must be collected on the specified collection date in order to ensure items are in peak condition. We are unable to refund fresh items that are out of date as a result of late collection.

If you have any queries about your order or the collection, please call us on +44 (0)20 7734 8040 or email customer.services@fortnumandmason.co.uk. Our customer advisors will be happy to help you.