Fortnum & Mason


We're Open!

Last Updated Tuesday 23rd June 2020

With all five of our shopping floors in Piccadilly open from today, we’re excited to welcome you back through our doors. Visitors will find it’s still the same wonderful place as before, but with a few changes to help all of our staff and customers feel as safe and comfortable as possible.

Here are some things to know before you pay us a visit.

Safety is Our Utmost Priority

We ask that visitors kindly respect some of the measures we have put in place to help protect us all.

These include the implementation of social distancing protocols throughout the store, one-way circulation routes on our stairways, till safety screens, regularly sanitised shopping baskets and the provision of hand sanitiser. You will find our team wearing face masks and visors; we assure you they are smiling beneath them.

We also ask all visitors to be patient and considerate of others.

Takeaway & Delivery Options Are Available

While our restaurants remain closed until July, in the meantime we are providing a takeaway service of certain refreshments at The Parlour on the First Floor, including teas, coffees and ice creams.

We also have ready-to-go lunch and dinner options available on the Lower Ground Floor, and for the first time you can order these from us via the SUPPER app and website too.

Our Food Halls Are Fully Stocked

On the Ground Floor you’ll find many of the things we are most famous for, namely tea, biscuits, coffee, preserves and chocolate & confectionery. We’re also happy to announce that our Tea Counter is open once again.

The Lower Ground Floor is home to our butchery, bakery and delicatessen, as well as counters devoted to fresh fish, cheeses from all points of the globe, charcuterie, and freshly cooked favourites such as our Angela Hartnett Café Murano Pasta, Glenarm beef, and Welsh Rarebit.

Should you wish to stock up your drinks cabinet and take advantage of our 10% off a case offer, you’ll also find our ample wine and spirits selection.

Explore More Across Our First, Second and Third Floors

There’s much more to discover on our upper floors.

On the First Floor, discover our picnic, teaware, entertaining and candle departments. In the absence of much sight-seeing at the moment, take a moment to marvel at the Great Wall of Teapots.

On the Second Floor, explore our Ladies’ Beauty & Accessory Department, home to fragrances, bath and body. If there’s a fragrance or product you’d like to try, just let our staff know, as floor samples are only available by request for the moment.

On the Third Floor, explore our Gentlemen’s Department, well-stocked with fragrances, accessories and gifts for the discerning gentlemen. Please note that our Barber remains closed, while customers can leave their shoes with us for shining.

We’re Always At Your Service

As ever, we strive to give you exceptional service and our staff are on hand to answer any questions you may have – including all of our famous Red Coats. Whether you’re looking to create your own hamper or book yourself a table at one of our restaurants (unless you prefer to do so online) simply ask for assistance and we’ll be happy to guide you.

Our Restaurants Are Open from 4th July...

... and we are taking bookings! Like our stores, we've made various changes to ensure absolute safety across the board, including a reduced number of tables and guests, reception screens, one designated server per table, improved air ventiliation, and the provision of hand sanitiser.

St Pancras is Open Too

Don’t forget that our store in St Pancras International is open for business too, should you find yourself in the area – here's how to find us.

Of course if you prefer not to visit us, you can shop right here with us online – and if you haven’t already, sign up for our email newsletter so you can be the first to know all the latest news, offers, stories and other goings-on at Fortnum’s, including the reopening of our other stores.

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