UK Delivery Services & Charges
*New* Sunday delivery service now available
|Standard Delivery (3-5 working days)||£4.95 per delivery address|
|Named Day Delivery (Mon-Fri)||£6.95* per delivery address|
|Next Day Delivery (Tues to Fri)||£9.95 per delivery address|
|Saturday Delivery||£12 per delivery address|
|Sunday Delivery||£12 per delivery address|
|Click & Collect (Mon to Sun)||Free|
UK Standard Delivery:
Deliveries made Monday to Friday. Standard delivery for in stock items within 5 working days.
- Non perishable products incl hampers and gifts boxes: £4.95 per delivery address.
Named Day Delivery:
Deliveries made Monday to Friday, subject to availability, 72 hours notice required.
- All products including hampers and gift boxes: £6.95 per delivery address.
- *For Northern Ireland, Highland and Islands an additional £5 delivery charge will apply.
Next Day Delivery:
Deliveries made Tuesday to Friday, subject to availability, orders must be placed by 2pm the preceding day.
- All products including hampers and gift boxes: £9.95 per delivery address.
Deliveries are made on Saturdays between 8am and 5pm. Orders must be placed by 2pm on Friday for delivery on the next Saturday.
New Sunday Delivery
Deliveries are made on Sundays between 9am and 5pm. Orders must be placed by 2pm on Saturday for delivery on the next Sunday.
Click & Collect
Save time and effort with our Click & Collect service, which allows you to order your gifts online and collect them from our store, thus enjoying Fortnum's first-class service without queues or delays.
Orders placed for collection from our Piccadilly store up to 9th November 2014 can be collected from the Customer Ordering Department on the first floor. From 10th November 2014, orders can be collected from our dedicated Customer Collection point at the Jermyn Street entrance. The address is 41 Jermyn Street, London SW1Y 6DN.
Collection point opening hours are: Monday to Saturday 10am-8pm, Sunday 12noon-6pm.
Please bring with you a copy of your order confirmation and your photo ID, such as a passport or driving licence.
*Please note, orders that contain fresh items must be collected on the specified collection date in order to ensure items are in peak condition. We are unable to refund fresh items that are out of date as a result of late collection. Any orders overdue by more than two weeks will be put back to stock and we will contact you to arrange a refund of your order.
If you have any queries about your order or the collection, please call us on 0845 300 1707, or email firstname.lastname@example.org Our customer advisors will be happy to help you.
Export Delivery and Carriage Charges
Our Export standard delivery service to mainland Europe is available from only £15
Please be advised that international deliveries may be subject to customs charges and delays. Please see our Terms and Conditions for further information.
Please ensure a valid recipient telephone number is supplied, to avoid further delays. The number may be required by local customs and delivery agents.
|Delivery Service||Mainland Europe (within 6 working days)||USA & Canada (within 5 working days||Rest of World (within 6 working days)|
|Standard Export Delivery||£15||£30||£40|
Delivery to Japan:
Fortnum & Mason have retail outlets in Japan. Please see our worldwide stockists page for further details and contact information for the specific stores.
Alternatively, Fortnum & Mason is able to accept orders for delivery of specific products to Japan. For details on product availability, please telephone 0845 300 1707.
Fortnum's - Your Local Delivery Service
Although dropping into Fortnum’s is undoubtedly a pleasure, wouldn’t it be nice sometimes if Fortnum’s could come to you? Well, now it can.
Our electric van, beautifully dressed in our eau de nil livery, is nipping around the neighbourhood even as we speak, delivering fresh food, five-star sandwiches, business lunches and other daily essentials right to your doorstep. It can cover a number of London postcodes, from NW8 to SW8 and W10 to SE1 – which means that Fortnum’s superb service can now be enjoyed by quite a lot of people.
So if you have a sudden need for a freshly made Fortnum’s salad, a working lunch for 10, a last-minute leaving gift or a case of chilled champagne – rather popular on a Friday, we find – just pick up the phone and we’ll send someone round post-haste.
For enquiries or to discuss a delivery by Fortnum’s electric van, telephone 020 7292 4601.
To ensure that your food reaches you in perfect condition, we are pleased to offer our fresh food range expertly packed and delivered on our named day delivery service.
Please note that as some of our food may be sent to you directly from our famous food halls in Piccadilly, very occasionally we may find it best to send your order in more than one delivery. This is simply to ensure that your food reaches you in peak condition – and there is no extra charge.
Celebration Cakes & Fresh Food Picnics
Please note that our celebration cakes and fresh food picnics are only available for collection from our store.
Deliveries to BFPO addresses are free, unless otherwise specified. Please note that parcels sent to Operation Telic and Herrick have a 2kg limit.
For items to be exported, the carriage charge covers packaging and delivery only. Customs duties may be payable. We are unable to advise of these amounts and the recipient is responsible for paying this duty. Customs may also inspect goods prior to delivery. This may cause delay to the delivery of items.
Large International Deliveries:
For international delivery of 25 items or more, please contact our Customer Relations team on 0845 300 1707.
In the event that any item is unavailable, Fortnum & Mason reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. The hampers and gift boxes photographed contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are not included in the hampers unless otherwise stated in the hamper listing.
Some of the items available for purchase contain intoxicating liquor. By placing an order for an alcoholic product, you confirm that you are aged 18 or over.
All items shown are subject to availability.
For our full Terms & Conditions, please refer to Terms & Conditions