Careers at Fortnum & Mason
Fortnum & Mason have always been known for exceptional Quality and Service. For 300 years we have served the best of British and International produce to our customers.
Our legendary service does not happen by accident: it takes talent, skill, knowledge, attention to detail, discreet courtesy, effort and energy. Those who can consistently demonstrate appropriate individual initiative within a collaborative team framework thrive at Fortnum & Mason.
In return we offer a fun and friendly working environment along with a competitive benefits package including staff discount from date of joining.
To apply for any of the positions detailed below, please send your C.V. along with a covering letter highlighting the vacancy you are applying for to:
The Human Resources Department,
Fortnum & Mason,
181 Piccadilly,
London, W1A 1ER
Or email at: recruitment@fortnumandmason.co.uk
Please be aware that it is a fundamental term that new recruits have permission under UK immigration law to undertake employment and, where applicable, have and continue to hold valid and appropriate UK immigration clearance or leave to remain. New recruits must produce original documentation evidence of the right to undertake this employment prior to commencing it. You will be informed by Human Resources in advance of commencing employment of those documents that are acceptable.
Current VacanciesRETAIL
We are pleased to announce the following permanent vacancies available within our Retail Team. To be considered for any of these exciting positions, successful candidates must be able to demonstrate exceptional customer service skills, possess relevant experience and be immaculately presented.
Floor Manager – Ground Floor (x1 Perm, Full time, 37.5 hours a week)
• To support the Store Manager in delivering excellent and consistent retail experience.
• To support the retail business by delivering against agreed KPI’s.
• To manage and motivate team spirit that supports and delivers the company’s vision and values.
Olympic Specialist – Ground Floor/Lower Ground Floor (x1 Fixed Term Contract, 3 months 37.5 hours a week)
• To coordinate section operational activities through the general staff, assisting the floor manager with the daily running of the section to deliver the most excellent retailing experience in the world. To role model the right behaviour and skills, to other colleagues, at all times.
Fashion & Home
Sales Advisor – Second Floor (x1 Part time, 20 hours per week)
Sales Advisor – Fortnum’s Services, First Floor (x1 Part time, 20 hours per week)
Sales Advisor – Ground Floor, Shop Floor Support (x1 Perm, Full time 37.5 hours per week)
Food Halls
Sales Advisor – Takeaway ( x1 Perm, Full time 37.5 hours per week)
Sales Advisor – Meat & Fish (x1 Perm, Full time 37.5 hours per week)
Sales Advisor – Charcuterie (x2 Perm, Full time 37.5 hours per week)
Sales Advisor – Weekend Cheese (15 hours)
Heathrow
Supervisor – Duty Free Store (x1 Perm, Full time 37.5 hours per week) Sales Advisor – Duty Free Store (x1 Perm, Full time 37.5 hours per week)
HOSPITALITY
Successful candidates will have, relevant experience, the ability to provide first-class customer service, a good command of the English language and immaculate grooming and presentation.
Senior Hospitality Vacancies
Restaurant Manager – Fountain Restaurant (Full Time 45 hours per week)
• Sales- Yield Management
• Customer service – Achieving pre-set KPI’s
• Resource management – in line with budgeted Sales & Labour Ratio
• Staff management – Flexible Working environment
• Training and development – Implementing Apprenticeship
• Customer feedback – Achieve the Tea Guild Award 2012
Assistant Restaurant Manager – Fountain Restaurant (Full Time 45 hours per week)
• Deputise for the Restaurant Manager Hospitality where necessary
• Supervision of the front of house team
General Hospitality
Chef Roles
Senior Chef de Partie – Gallery Restaurant (Full time 45 hours per week)
Chef de Partie – Fountain Restaurant (Full-time 45 hours per week)
Demi Chef – Fountain Restaurant (Full-time 45 hours per week)
Commis Chef – 1707 Wine Bar (Full time 45 hours per week)
Waiting & Support
Waiting Assistants – Diamond Jubilee Tea Salon (x3 Full Time, 45 hours per week)
Waiting Assistant – Gallery (x2 Full-time 45 hours per week x1 18 hours per week)
Waiting Assistant – 1707 Wine Bar (x3 Full-time 45 hours per week)
Waiting Assistant – Fountain (x2 Full-time 45 hours per week)
Catering Assistant – The Loft (x1 Full-time, x1 27 hours a week)
Kitchen Porter – Wine Bar (x1 Full-time 45 hours per week)
SUPPORT
Customer Orders Department – CRM Database administrator (x1 Perm, Full time 37.5 hours per week)
Customer Orders Department – Customer Advisor (x1 Part time, 25 hours a week)
If you would like to apply for a permanent role please send your CV and Covering Letter outlining your suitability for the role to recruitment@fortnumandmason.co.uk