Fortnum's Customer Services
Fortnum’s Services await you on the First Floor at 181 Piccadilly, providing all the extra personal touches that make shopping at Fortnum’s so uniquely rewarding.
We’d be genuinely delighted to see you at any time, whether or not you have a specific or pressing need: answering questions of any kind about Fortnum’s is our speciality.
Fortnum & Mason Account Enquiries
Fortnum’s Service Advisors will be happy to inform and assist in the matter of opening a new account. We are also happy to assist in any account enquiries and payments.
Whatever the occasion, our Fortnum’s Service Advisors are on hand to advise you on the perfect gift.
A Fortnum & Mason gift card makes an excellent present for all occasions.
You charge the gift card with your chosen value, to be redeemed by your recipient against goods of their choice. The balance is then automatically updated after each transaction. The balance of the gift card can also be added to at any time by coming to see us on the First Floor. (Gift cards can be purchased at any till point throughout the store).
Personal Shopper Appointments
There’s more to Fortnum’s than even our keenest customers ever unearth - and that is why Fortnum’s Personal Shoppers are so uniquely useful. Choosing the perfect gift, advice on a special menu or simply something you never knew you needed until captivated by it: to be escorted around our emporium is to emulate an emperor. Please call 020 7973 4145 to make an appointment.
For those not resident in the EC, we will be happy to help with the necessary forms to enable you to claim back your VAT when leaving the country.
Your Fortnum’s Service Advisor will also be delighted to discuss the following:
We would be happy to discuss bespoke bouquets, table decorations and buttonholes, all of which can be made to reflect your venue or theme. Please call 020 7973 4145 to make an appointment.
Invitations, place cards, headed notepaper, change of address cards: whatever you decide, we can deliver.
Thank you gifts, favours, crackers… the list goes on.
All of our restaurants and private rooms are available for private functions.
Fortnum & Mason no longer accept cheques for payment in the shop and restaurants.
Please note, however, that cheques will continue to be accepted as payment on balances on Fortnum & Mason Accounts.